Rules & Guidelines
Terms & Conditions
Last Updated: September 7, 2026. Please read these Terms and Conditions carefully before using the Rechup Pay application.
1. Scope of Services
Rechup Pay is a fully operational digital utility and recharge platform. The following services are live and active:• Mobile Prepaid Recharges (All major operators — Jio, Airtel, Vi, BSNL)• DTH Recharges• Gift Cards / Brand Vouchers (Digital gift cards and brand vouchers across popular brands)• Rechup Pay Moments — Voluntary 24-hour verified cashback proof & transaction status sharing feature.• BBPS Utility Bill Payments (Electricity, Gas, Water, Broadband, Landline, Postpaid Bills) — Coming Soon (Will be launched in the future).
2. Account Registration & SIM Binding
To use the app, users must register using a valid mobile number, select their registered home state of residence, and complete their account profile. The selection of your state is mandatory to identify the legal Place of Supply (POS) for GST invoicing. To safeguard your account against remote hijacking and session cloning, Rechup Pay requires physical Device-SIM binding. Your login session is linked to the physical SIM card inside your device. If the SIM is removed or modified, session verification is required again to protect your wallet data.
3. Wallet — Closed-Loop System
Rechup Pay operates a closed-loop prepaid wallet. Key terms governing your wallet:• Adding Money: Users may add money to their Rechup Pay wallet using supported payment methods available within the app (UPI, debit/credit card, net banking, etc.).• High-Value & Rapid Deposit Monitoring: If a user tops up their wallet by an amount exceeding ₹15,000 within a short interval (a few minutes difference) or if high-value transactions are flagged by our compliance team, mandatory manual KYC verification will be required before permitting further wallet usage or recharges.• Usage: Wallet balance can only be used to pay for services within the Rechup Pay app — including mobile recharges (prepaid & postpaid), DTH recharges, utility bill payments, brand vouchers, and any other services offered on the platform.• No Withdrawals: Withdrawal, cash-out, or transfer of wallet balance to any external bank account, UPI handle, or third party is strictly not permitted under the closed-loop policy.• No Peer Transfers: Transfer of wallet balance between two Rechup Pay user accounts is not permitted.• Refunds: In the event of a failed transaction, the deducted amount will be automatically refunded to your Rechup Pay wallet balance within the stipulated time.• Cashbacks & Rewards: Promotional cashbacks, referral rewards, and loyalty bonuses are governed by the same closed-loop restrictions.In the future, we may offer open-loop wallet services and withdrawal facilities by partnering with authorized PPI (Prepaid Payment Instrument) licence holders, subject to necessary regulatory approvals.
4. KYC Requirements & App Permissions
You agree to complete the voluntary KYC process as required to use higher tier services. Manual KYC verification is also mandatory if you top up your wallet with an amount exceeding ₹15,000 within a few minutes interval or if high-value deposit activity is flagged by our risk/compliance team. Failure or delay in completing manual KYC under these circumstances may result in temporary suspension of wallet top-ups and recharge facilities. Submitting false, forged, or misleading documents will result in suspension or termination of your account. By registering and using Rechup Pay, you explicitly consent to the following security and feature permissions: (1) SIM-Binding Security: verifying active phone state and phone numbers to bind your account session to your physical SIM; (2) Contacts Permission: picking numbers from your address book locally if granted; (3) Camera & Document Upload: capturing selfies, selecting files, or uploading documents strictly for KYC and support purposes; (4) Biometric Authentication: local on-device verification to lock and secure your wallet transactions.
5. Recharges and Service Outages
All recharge transactions are processed through trusted third-party telecom APIs. While we strive to ensure successful recharges, Rechup Pay is not liable for failures caused by external API timeouts, carrier delays, or server disruptions.
6. Referral Program
You may refer contacts using your unique referral code. Rewards will only be granted for valid referrals that meet the criteria set by Rechup Pay. Abuse of the referral program will lead to disqualification and possible account ban.
7. Rechup Pay Moments — Limited Community Sharing
Rechup Pay Moments is a limited, temporary transaction-sharing feature designed to allow users to voluntarily showcase verified Rechup Pay recharge and cashback experiences. By publishing or interacting with Rechup Pay Moments, you agree to the following terms and system boundaries:• System-Generated Templates Only: Moments are generated exclusively from verified Rechup Pay transaction data using predefined system templates. Users cannot upload photos, videos, custom text, links, or arbitrary media.• Official Admin Broadcasts: Rechup Pay Moments also includes official product announcements, promotional offer banners, and system updates broadcasted directly by Rechup Pay Official Admin. Users cannot create or post custom announcements.• Restricted Interaction Model: The feature does not support open-ended user-generated content. User interaction is strictly limited to predefined emoji reactions and automated aggregate view counts. Rechup Pay Moments does not provide user-to-user messaging, chat, text comments, or user-written replies.• Explicit Voluntary Action & Anonymity: Publishing a Moment requires an explicit user action. Public stories use masked identity information (e.g.,
R***h S.) and never expose mobile numbers, email addresses, payment credentials, or transaction reference IDs.• Automatic 24-Hour Expiration & User Controls: Moments automatically expire after 24 hours and are removed from the active Moments feed. Users have full controls to block specific profiles from viewing their moments or delete their own active Moment at any time.• Non-Social Platform Boundary: Rechup Pay Moments is not intended to function as a social networking, messaging, or open user-generated-content platform.8. Prohibited Activities
Users must not misuse the app, attempt fraud, or reverse-engineer our services. Any such activity will lead to immediate termination of access and may be reported to authorities.
9. Intellectual Property
All content, branding, code, and features in the app belong to Rechup Pay and Bhaaratbyte and may not be copied, reused, or redistributed without permission.
10. Termination
We reserve the right to suspend or terminate user accounts at our discretion, especially in cases of rule violations, fraud, or failure to complete KYC.
11. Limitation of Liability
Rechup Pay is not responsible for any loss, delay, or damage arising from the use of the app, including but not limited to API errors or service disruptions from third-party providers.
12. Changes to Terms
These Terms and Conditions may be updated from time to time. It is your responsibility to review them periodically. Continued use of the app implies acceptance of any changes.
13. Contact Us
For any queries or support regarding these terms, please contact us through the app or at rechup.support@bhaaratbyte.com.
Corporate Information
Rechup Pay is owned and operated by Bhaaratbyte Technologies Private Limited. For any questions, clarifications, or support queries regarding these terms, please contact:
Corporate Address
Bhaaratbyte Technologies Private Limited,
KOPATI TOWN, KHAJUABIL, Kopati,
Darrang – 784113, Assam.