Data safety & Rights
Data Policy
Last Updated: June 21, 2026. Read about how we handle, store, protect, and delete your personal information.
1. What Data We Collect
We collect only the minimum required data to provide and secure our mobile recharge and brand voucher services:• Account Information: Phone number, name, profile picture (if uploaded), and registered state of residence (collected to determine the legal Place of Supply for GST compliance).• KYC Information: Aadhaar card, PAN card, and selfie to verify identity and comply with financial regulations.• Transactions & Recharges: Operator name, mobile numbers recharged, brand vouchers purchased, amounts, and transaction status logs.• Device & SIM Security: Telephony network carrier, device manufacturer/model, and unique IDs to bind your active session to the physical SIM card.• Contacts: Optional contacts list permission to allow easy picking of numbers for recharges. We do not transmit or save your contacts on our server.
2. Biometrics & Transaction PIN Processing
We offer biometric locking (fingerprint or face) and secure transaction PIN verification to protect your account balance:• Biometric Templates: Your fingerprint and face recognition scans are processed entirely on your device's local secure chip (Secure Enclave / Trusted Execution Environment). Rechup does not collect, store, or transmit your biometric data to our servers.• Transaction PIN: The 4-digit PIN you create is stored securely using industry-standard hashing. It is verified strictly when you perform wallet additions, execute recharges, or modify security settings.
3. How Your Data is Stored
All your data is encrypted during transit (using SSL/TLS) and at rest. We store information in secure, industry-standard cloud databases with restricted access protocols to ensure protection against unauthorized access or breaches.
4. Data Sharing Restrictions
We do not sell, rent, or trade your personal or transaction data with third-party advertising companies. Your data is shared only with trusted upstream payment gateway services (like Cashfree/Razorpay) and telecom APIs required to complete your recharges.
5. Data Retention Limits
We retain transaction histories and KYC documents as required to comply with Indian anti-money laundering (AML) laws and financial accounting audits. Personal account details are retained until you request account deletion.
6. Data Deletion Request (Your Rights)
You have the complete right to request the deletion of your account and personal information from our active databases at any time.To request account deletion and remove your associated personal data, please contact our support team at:Email Support: rechup.support@bhaaratbyte.comIn-App Support: Navigate to Profile > Contact SupportPlease note that while your personal account info will be deleted, transaction logs and KYC details might be securely archived for a mandatory legal duration as dictated by financial regulators.
Corporate Information
Rechup is owned and operated by Bhaaratbyte Technologies Private Limited. For data-related queries, please contact:
Corporate Address
Bhaaratbyte Technologies Private Limited,
KOPATI TOWN, KHAJUABIL, Kopati,
Darrang – 784113, Assam.