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No. Rechup operates a closed-loop wallet system. Your wallet balance can only be used to pay for recharge and utility services (mobile, electricity, gas, DTH, etc.) within the app. Manual deposits and bank withdrawals are not permitted. The wallet holds only cashbacks, refunds, and promotional rewards credited by RechUp.

To prevent hackers from cloning your session or hijacking your wallet from a remote device, Rechup links your active login session directly to the physical SIM card inside your mobile device. If the SIM is removed or modified, session verification will be required to access your wallet.

Yes, but with strict safety limits. If our system detects root access, system modifications, or hacking tools, your account is subject to a maximum of 1 successful recharge per month. This protects your funds from vulnerability exploits on modified operating systems.

To comply with regulatory anti-money laundering (AML) standards, you need to upload a valid Aadhaar card, PAN card, and a live selfie. Verification is completed securely using industry-standard encryption, and your documents are never shared with third parties without your explicit consent.

You can refer friends and family using your unique referral code. When a referred user signs up and completes their first transaction, both you and the referred user receive commissions/rewards credited directly to your wallet.

For failed recharge transactions, the amount is refunded back to your closed-loop Rechup wallet. These funds are stored securely and will be automatically applied to your next recharge attempt. Refund verification takes between 5 minutes to 7 business days.

KYC verification is usually processed within 10 to 30 minutes. If manual review is required due to photo mismatch or document clarity issues, it can take up to 24 hours. You will receive an in-app notification once verification is complete.

Manual wallet top-ups are currently disabled. Your wallet balance is credited exclusively through cashbacks earned on transactions, refunds for failed recharges, and promotional rewards issued by RechUp. In the future, wallet loading via a licensed PPI (Prepaid Payment Instrument) partner will be available.