Rechup Help Center

Learn why Rechup binds your session to your physical SIM card and what to do if you swap device settings.

1. 1Ensure your registered SIM card is inserted in Slot 1 or Slot 2 of your current mobile device.
2. 2When logging in, the Rechup app will verify your SIM card details automatically via SMS.
3. 3swapping or removing the SIM card will log you out immediately to secure your wallet.
4. 4To log back in, re-insert the SIM and complete the OTP verification process.

Follow this step-by-step tutorial to verify your account and lift initial limits.

1. 1Open the Rechup app and navigate to your Profile Tab.
2. 2Tap on 'KYC Verification'.
3. 3Upload clear front/back photos of your Aadhaar card and PAN card.
4. 4Take a live selfie inside the app ensuring proper lighting.
5. 5Submit the documents. Our team processes verification in 10-30 minutes.

Understand how your Rechup closed-loop wallet works and how refunds are processed.

1. 1Manual wallet top-ups are currently disabled. Balances are credited via cashbacks, refunds, and promotional rewards only.
2. 2Wallet balances can only be utilized for recharges and utility bills — no bank withdrawals permitted.
3. 3Failed recharge amounts are automatically refunded directly back to your Rechup wallet.
4. 4Refund processing and verification typically take 5 minutes to 7 business days.

Guideline for custom ROM, root access, or developer mode configurations.

1. 1Rechup allows usage on rooted/jailbroken devices but applies security caps.
2. 2Successful recharge transactions are capped at 1 transaction per month on rooted devices.
3. 3These limits protect user funds from code-injection or memory-tampering hazards.